1. What's the difference between OEM and ODM for bedding?

OEM (Original Equipment Manufacturer): You provide the design, and we manufacture it. This works well if you already have technical specifications and patterns.

ODM (Original Design Manufacturer): We handle everything from design to production. Our team creates custom solutions based on your brand requirements, target market, and budget. 92% of our clients prefer ODM because it reduces their R&D costs and speeds up time-to-market.

2. What's your minimum order quantity (MOQ)?

Our standard MOQ is 50 pieces per design. However, we offer flexible options:

• 50-200 pieces: $12.50/unit (300 TC, standard colors)
• 201-500 pieces: $10.80/unit (15% discount)
• 501+ pieces: Custom pricing (up to 37% discount)

For first-time clients, we offer free samples of our standard configurations to evaluate quality before placing bulk orders.

3. How do you ensure consistent quality across large orders?

We implement a 5-stage quality control process:

1. Yarn Inspection: Every cotton bale is tested for fiber length and strength
2. Weaving Control: Automated looms with tension monitoring to prevent defects
3. Pre-Treatment: Sanforization to prevent shrinkage and pilling
4. Final Inspection: 100% visual check + random sampling for tensile strength
5. Packaging Check: Verification of labels, barcodes, and packaging integrity

Our defect rate is 0.3% - significantly below the industry average of 2-3%.

4. What's your lead time for custom orders?

Our lead times are 40-60% faster than industry averages:

Pro Tip: For urgent orders, we offer express production (additional 20% fee) that can reduce lead times by 50%.

5. What payment terms do you offer?

We provide flexible payment options to accommodate different procurement budgets:

• New Clients: 30% deposit, 70% before shipment
• Established Clients (2+ orders): 30% deposit, 70% within 30 days of delivery (Net 30 terms)
• Large Orders (5,000+ pieces): Custom payment schedules (e.g., 30/40/30)
• Letter of Credit (LC): Available for orders over $50,000

We accept payments via T/T (bank transfer), PayPal, or credit card (3% fee). For US clients, we offer USD invoicing to avoid currency conversion fees.

6. How do you handle shipping and logistics?

We manage the entire logistics chain to ensure on-time, damage-free delivery:

• Shipping Methods: Sea freight (25-40 days), air freight (5-7 days), or express courier (3-5 days)
• Incoterms: FOB (Free On Board) or CIF (Cost, Insurance, Freight) - your choice
• Packaging: Standard export cartons (50 pieces per carton) or custom packaging
• Documentation: Commercial invoice, packing list, certificate of origin, and all required certifications
• Tracking: Real-time tracking for all shipments via our logistics partner

For US clients, we have warehouse partners in Los Angeles and New Jersey that can handle storage and last-mile delivery. This reduces your landed costs by up to 18%.

7. What after-sales support do you provide?

Our commitment doesn't end with delivery. We offer comprehensive after-sales support:

• Warranty: 1-year warranty against manufacturing defects
• Replacements: Free replacement for any defective items (with photo evidence)
• Technical Support: 24/7 access to our textile engineers for care instructions or troubleshooting
• Reorder Discounts: 5-10% discount on repeat orders of the same design
• Feedback Loop: Quarterly performance reviews to identify improvement opportunities

Our customer retention rate is 92% - significantly higher than the industry average of 68%.